Privacy Policy

1. Introduction

silvermatrix Ltd ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains what data we collect from you, how we use your information, and your rights regarding your personal data when you visit our website or use our construction cost analysis services.

This policy applies to all personal data processing activities carried out by silvermatrix in connection with our business operations and services provided to clients across Ireland.

2. Data Collection

We collect and process personal data that you voluntarily provide to us when you use our services, contact us for information, or interact with our website. The types of data we collect include:

• Contact Information: Name, email address, phone number, postal address
• Project Information: Details about your construction project, property information, budget estimates
• Communication Records: Records of our correspondence and interactions with you
• Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on our site
• Technical Information: Device information, operating system, and other technical details necessary for website functionality

We only collect data that is necessary for providing our construction cost analysis services and maintaining our business relationship with you.

3. How We Use Your Information

We process your personal data for the following purposes, based on legitimate business interests and contractual necessity:

• Service Provision: To provide construction cost analysis services, prepare reports, and deliver professional consultations
• Communication: To respond to your enquiries, provide customer support, and maintain ongoing business relationships
• Business Operations: To manage our business operations, maintain records, and improve our services
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Website Functionality: To ensure our website operates correctly and provide you with relevant content
• Marketing: With your consent, to send you information about our services and industry updates

We use your data to improve the quality of our construction cost analysis services and to provide you with accurate, relevant information about your project requirements.

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses the following types of cookies:

• Necessary Cookies: Essential for website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalise your experience
• Marketing Cookies: Used for advertising and remarketing purposes

For detailed information about our cookie usage, please refer to our Cookie Policy.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Professional Advisors: With legal, financial, and professional advisors as necessary for business operations

All third parties with whom we share data are required to maintain appropriate security measures and use your data only for the specified purposes.

6. Your Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us at privacy@silvermatrix.top or +353 56 345 2711.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are as follows:

• Client Records: Retained for 7 years after completion of services for legal and tax purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: Aggregated data retained for 26 months
• Enquiry Records: Retained for 3 years for business development purposes

After the retention period expires, we securely delete or anonymise your personal data in accordance with our data protection procedures.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

Whilst we strive to protect your personal data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for multinational companies
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

13. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In Ireland, you can contact: